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Explore Zoom's Self-Guided Tours

Zoom and ̽»¨ÊÓÆµ have partnered together to provide a series of self-guided tours of Zoom's products and features. Similar to a live demo, the self-guided tours explores how Zoom's products and features applies to a specific technology vertical such as customer experience and legal & courtroom.

 

Learn about Zoom's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Zoom expert from ̽»¨ÊÓÆµ. Start a Self-Guided Tour now by selecting one below: 

 

Zoom Customer Experience & Engagement Self-Guided Tour

Zoom Customer Experience & Engagement Self-Guided Tour

Zoom is revolutionizing customer experience and call center operations with its AI-powered, cloud-based contact center solutions. By seamlessly integrating conversational AI, omnichannel communication and intelligent automation, Zoom enhances both customer and agent experiences. Customers benefit from 24/7 self-service capabilities, ensuring fast, accurate resolutions while seamlessly escalating complex issues to the right agent with all relevant contexts.


Want to learn more about Zoom?
Start a self-guided demo now to learn more about improving the call center experience.
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Zoom Contact Center (ZCC)

Zoom Contact Center, a CCaaS offering, can be used as a standalone customer experience solution or integrated into an existing website or application. It combines contact center services with Zoom's unified communications solutions, including Zoom Meetings, Zoom Phone, and Zoom Team Chat. The agent and supervisor interaction handling experience is familiar to Zoom customers, as it is part of the same Zoom application. Zoom Contact Center is designed to enhance productivity and streamline communication, which results in increased collaboration and an improved customer experience.

Benefits:

  • Outpace customer expectations - Engage with your customers across all channels and deliver instant, accurate solutions around the clock 
  • Speed up contact resolution and boost ROI - Enhance customer and agent satisfaction by leveraging AI to minimize after-call work, streamline queues, and reduce hold times.
  • Use AI to upskill and enhance agent care - Give agents the ability to provide excellent customer service through the use of real-time AI assistance, simplified scheduling, and coaching insights gleaned from every interaction.
  • Tailor interactions to suit your customers - Maintain brand consistency and elevate customer interactions by aligning the look and experience across all channels.
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Zoom Virtual Agent (ZVA)

Zoom Virtual Agent is an AI-powered chatbot designed to provide 24/7 customer support across multiple channels, ensuring quick and personalized responses. By handling inquiries efficiently, it helps organizations reduce call volumes and improve operational effectiveness. The solution is easy to deploy, allowing companies to see immediate benefits while lightening the workload for live agents. Zoom Virtual Agent can be used on its own or integrated with Zoom Contact Center.

Zoom Virtual Agent (ZVA) Zoom Virtual Agent (ZVA)

Benefits: 

  • Improve first-contact resolution - Get it right the first time. Emulate the best agents and provide personalized answers through integration with CRM, knowledge base, and support systems.
  • Boost CSAT with a human-touch - Route customers to the right live agents by intelligently routing interactions and conversation history to escalation points.
  • Drive faster outcomes - Free up agents to focus on more complex issues by identifying interactions that can be handled automatically by your ZVA.
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Security & Privacy

Zoom Contact Center, a secure contact center-as-a-service solution, elevates customer experiences while upholding stringent privacy standards. By integrating intelligent routing and seamless connectivity with Zoom's unified communications platform, the solution optimizes agent productivity and enables 24/7 customer support. Robust security measures, including encryption, authentication controls, and data access management, safeguard sensitive communications. Granular security controls and compliance-driven policies ensure a secure and reliable experience for both organizations and their customers.
 

Security & Privacy Security & Privacy

Benefits: 

  • Encryption - Zoom encrypts all audio, video, web, and chat data in transit using industry-standard protocols like TLS 1.2 and AES-GCM 256-bit encryption. Calls made through Zoom Phone and other supported devices also benefit from strong encryption to protect sensitive customer communications.
  • Login & Authentication - Users authenticate through the same methods as standard Zoom accounts, with options like SAML, OAuth, and password-based login. Two-factor authentication (2FA) is available to add an extra layer of security when signing in. 
  • Security Controls - Admins can manage data storage regions, role-based permissions, and access to recordings and analytics. Additional security measures include operational logs, recording notifications, and the ability to remove call participants for enhanced control.
  • Data Management & Access - Zoom does not access customer content unless required by account owners or for legal, safety, or security reasons. Contact Center data is processed securely, with safeguards in place to prevent unauthorized access, misuse, or data loss.

Zoom's Benefits Snapshot:

 

  • Higher Customer Satisfaction: Deliver instant, personalized support with AI-driven self-service and seamless agent handoffs.

  • Empowered Agents: Equip agents with real-time AI assistance, intuitive workflows, and integrated tools to enhance efficiency.

  • Optimized Operations: Reduce wait times, lower costs and track performance in real-time to drive better business outcomes.

Zoom Legal & Courtroom Technology Self-Guided Tour

Zoom Legal & Courtroom Technology Self-Guided Tour

Zoom is revolutionizing courtroom technology by facilitating hybrid and virtual court proceedings, transforming the landscape of judicial operations. As courts nationwide adapt to a new hybrid reality, Zoom empowers judicial leaders to leverage technology for improved experiences and enhanced access to justice. Through insights and guidance, Zoom’s platform enables the creation of tomorrow’s courtrooms.


Want to learn more about Zoom?
Start a self-guided demo now to learn more about courts as a service, virtual proceedings and secure collaboration.
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Zoom for Government (FedRAMP/IL4 Authorized Platform)

Zoom for Government is a specialized version of the Zoom platform designed to meet the stringent security and compliance needs of U.S. government agencies and courts. It operates within a FedRAMP Moderate and IL4 authorized environment, ensuring all communications, recordings, and data remain secure. Unlike the commercial version, Zoom for Government is fully isolated with U.S.-based data centers, personnel, and operations to protect sensitive court proceedings. This environment allows courts to conduct hearings, trials, and arraignments with confidence that sensitive legal information is protected and in compliance with regulations like CJIS and HIPAA.

Benefits: 

  • Provides courts with a secure communication platform that meets federal and state compliance standards.
  • Reduces risks of data exposure and ensures integrity of sensitive case information.
  • Builds public trust by guaranteeing that legal proceedings are conducted in a fully compliant digital environment.
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Breakout Rooms & Interpretation Tools

Zoom's breakout rooms allow participants to split from the main session into smaller, private discussions—perfect for confidential attorney-client communications during virtual hearings. Judges and clerks can assign participants to rooms, ensuring that discussions remain secure and off the record. Zoom’s interpretation tools add an additional layer of accessibility, enabling real-time multilingual support for defendants, plaintiffs, or witnesses who require it. Combined with features like sign language interpretation view and live transcription, these tools ensure that all participants can fully engage in the judicial process.

Breakout Rooms & Interpretation Tools Breakout Rooms & Interpretation Tools

Benefits: 

  • Enables secure, private attorney–client conversations without leaving the digital courtroom.
  • Expands access to justice by supporting multiple languages and sign language interpretation.
  • Promotes inclusivity and fairness by making proceedings understandable and accessible to all participants.
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Security Controls & Attendance Management

Zoom includes a robust set of in-meeting security controls that give court administrators complete authority over participation. Features such as waiting rooms, passcodes, and two-factor authentication restrict unauthorized access to sensitive hearings. Hosts can remove disruptive individuals instantly, disable participant chat when needed, and enforce authentication requirements tied to specific domains or accounts. These security and management features allow courts to maintain order and confidentiality while minimizing disruptions.

Security Controls & Attendance Management Security Controls & Attendance Management

Benefits: 

  • Protects sensitive hearings by preventing unauthorized participants from joining.
  • Helps courts comply with strict access requirements for sealed cases and restricted proceedings.
  • Gives clerks and administrators easy tools to maintain order without relying on IT specialists.
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Virtual & Hybrid Courtroom Operations (Spotlight, Immersive View, Content Sharing)

Zoom supports both fully virtual and hybrid courtroom configurations, giving courts the flexibility to adapt to any case requirement. Features like spotlighting allow judges to highlight critical speakers such as witnesses, attorneys, or jurors, recreating the dynamics of an in-person courtroom. Immersive view places participants into a shared, realistic layout, helping to simulate the physical courtroom setting. Tools like screen sharing, whiteboards, and advanced noise suppression ensure evidence can be presented clearly and without distraction—whether participants are physically in the courtroom or connecting remotely.

Virtual & Hybrid Courtroom Operations (Spotlight, Immersive View, Content Sharing) Virtual & Hybrid Courtroom Operations (Spotlight, Immersive View, Content Sharing)

Benefits:

  • Provides flexible options for virtual, hybrid, or in-person proceedings with consistent user experience.
  • Enhances fairness and efficiency by ensuring that evidence, testimony, and arguments are clearly presented.
  • Reduces costs and delays associated with travel while increasing accessibility for participants across regions.

Zoom's Benefits Snapshot:

 

  • Reduces travel time and costs for citizens.

  • Increase accessibility to justice with Zoom.

  • Control in-meeting security by managing who can join meetings and how information is shared.