Zoom and ̽»¨ÊÓÆµ have partnered together to provide a series of self-guided tours of Zoom's products and features. Similar to a live demo, the self-guided tours explores how Zoom's products and features applies to a specific technology vertical such as customer experience and legal & courtroom.
Learn about Zoom's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Zoom expert from ̽»¨ÊÓÆµ. Start a Self-Guided Tour now by selecting one below:
Zoom is revolutionizing customer experience and call center operations with its AI-powered, cloud-based contact center solutions. By seamlessly integrating conversational AI, omnichannel communication and intelligent automation, Zoom enhances both customer and agent experiences. Customers benefit from 24/7 self-service capabilities, ensuring fast, accurate resolutions while seamlessly escalating complex issues to the right agent with all relevant contexts.
Zoom Contact Center, a CCaaS offering, can be used as a standalone customer experience solution or integrated into an existing website or application. It combines contact center services with Zoom's unified communications solutions, including Zoom Meetings, Zoom Phone, and Zoom Team Chat. The agent and supervisor interaction handling experience is familiar to Zoom customers, as it is part of the same Zoom application. Zoom Contact Center is designed to enhance productivity and streamline communication, which results in increased collaboration and an improved customer experience.
Zoom Virtual Agent is an AI-powered chatbot designed to provide 24/7 customer support across multiple channels, ensuring quick and personalized responses. By handling inquiries efficiently, it helps organizations reduce call volumes and improve operational effectiveness. The solution is easy to deploy, allowing companies to see immediate benefits while lightening the workload for live agents. Zoom Virtual Agent can be used on its own or integrated with Zoom Contact Center.
Zoom Contact Center, a secure contact center-as-a-service solution, elevates customer experiences while upholding stringent privacy standards. By integrating intelligent routing and seamless connectivity with Zoom's unified communications platform, the solution optimizes agent productivity and enables 24/7 customer support. Robust security measures, including encryption, authentication controls, and data access management, safeguard sensitive communications. Granular security controls and compliance-driven policies ensure a secure and reliable experience for both organizations and their customers.
Higher Customer Satisfaction: Deliver instant, personalized support with AI-driven self-service and seamless agent handoffs.
Empowered Agents: Equip agents with real-time AI assistance, intuitive workflows, and integrated tools to enhance efficiency.
Optimized Operations: Reduce wait times, lower costs and track performance in real-time to drive better business outcomes.
Zoom is revolutionizing courtroom technology by facilitating hybrid and virtual court proceedings, transforming the landscape of judicial operations. As courts nationwide adapt to a new hybrid reality, Zoom empowers judicial leaders to leverage technology for improved experiences and enhanced access to justice. Through insights and guidance, Zoom’s platform enables the creation of tomorrow’s courtrooms.
Zoom for Government is a specialized version of the Zoom platform designed to meet the stringent security and compliance needs of U.S. government agencies and courts. It operates within a FedRAMP Moderate and IL4 authorized environment, ensuring all communications, recordings, and data remain secure. Unlike the commercial version, Zoom for Government is fully isolated with U.S.-based data centers, personnel, and operations to protect sensitive court proceedings. This environment allows courts to conduct hearings, trials, and arraignments with confidence that sensitive legal information is protected and in compliance with regulations like CJIS and HIPAA.
Zoom's breakout rooms allow participants to split from the main session into smaller, private discussions—perfect for confidential attorney-client communications during virtual hearings. Judges and clerks can assign participants to rooms, ensuring that discussions remain secure and off the record. Zoom’s interpretation tools add an additional layer of accessibility, enabling real-time multilingual support for defendants, plaintiffs, or witnesses who require it. Combined with features like sign language interpretation view and live transcription, these tools ensure that all participants can fully engage in the judicial process.
Zoom includes a robust set of in-meeting security controls that give court administrators complete authority over participation. Features such as waiting rooms, passcodes, and two-factor authentication restrict unauthorized access to sensitive hearings. Hosts can remove disruptive individuals instantly, disable participant chat when needed, and enforce authentication requirements tied to specific domains or accounts. These security and management features allow courts to maintain order and confidentiality while minimizing disruptions.
Zoom supports both fully virtual and hybrid courtroom configurations, giving courts the flexibility to adapt to any case requirement. Features like spotlighting allow judges to highlight critical speakers such as witnesses, attorneys, or jurors, recreating the dynamics of an in-person courtroom. Immersive view places participants into a shared, realistic layout, helping to simulate the physical courtroom setting. Tools like screen sharing, whiteboards, and advanced noise suppression ensure evidence can be presented clearly and without distraction—whether participants are physically in the courtroom or connecting remotely.
Reduces travel time and costs for citizens.
Increase accessibility to justice with Zoom.
Control in-meeting security by managing who can join meetings and how information is shared.