Every constituent request, in one place 鈥� with a record of what happened.
Civic gives cities, counties, and public agencies a single system to receive, route, track, and resolve constituent communications across email, web forms, phone, voicemail, and office visits. AI helps staff sort and find what matters, so more requests get answered — and answered faster.
Civic is a constituent and stakeholder engagement platform built for public-sector offices that handle high volumes of resident communication. It brings email, web forms, phone calls, voicemail, and office visits into one shared inbox, links each interaction to a constituent record, and tracks service delivery from intake through resolution. AI assists staff with tagging, triage, and context-aware search across the inbox, calendar, and casework, so requests reach the right person sooner and past correspondence is found in seconds rather than by digging through mailboxes and spreadsheets. Outbound newsletters, surveys, task management, and scheduling run from the same system. Civic integrates with Outlook, Google Workspace, Microsoft Teams, and Slack, so staff keep the tools they already use. Civic Group Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB). The platform operates in a SOC 2 audited environment with architecture aligned to NIST security frameworks.
SLED Use Cases:
City and county leadership offices: one inbox for public correspondence
A mayor’s, county executive’s, or council office receives thousands of emails, calls, and form submissions on everything from permits to potholes, often across several shared mailboxes and a phone log. Civic centralizes intake, applies AI-assisted tags and routing, and shows staff a constituent’s full history before they reply. Leadership gets reporting on volume, topics, and response times without anyone building a spreadsheet.
Casework that crosses departments and agencies
A resident’s problem rarely lives in one department — a housing issue may involve code enforcement, a utility, and a state agency. Civic tracks each case, records communications with outside agencies alongside the constituent’s own messages, and assigns follow-up tasks with due dates and status. When a staff member leaves or a case is handed off, the full record goes with it.
County offices of education: coordinating districts, schools, and partners
A county office of education supports dozens of districts, hundreds of school sites, and a constant flow of requests from superintendents, principals, and district staff. Civic keeps contacts organized by district and school, tracks inquiries and requests to closure, and runs newsletters and surveys to the right audiences. Searchable history means institutional knowledge stays with the office rather than in individual inboxes.
Key capabilities:
- Centralized inbox. Email, web forms, phone calls, voicemail, office visits, and other interactions captured in one shared queue with assignment, status, and full history.
- Constituent and stakeholder CRM. Profiles, tags, interaction history, and geographic visualization of contacts by district, neighborhood, or jurisdiction.
- Casework & 311 management. Track cases from intake to resolution, including communications between constituents and other departments or agencies.
- AI-assisted tagging and triage. Incoming messages are tagged by topic and routed to the right team, with staff review and override at every step.
- AI-assisted search. Search across inbox, calendar, and casework to surface prior correspondence, related cases, and relevant records in seconds.
- Outbound newsletters and surveys. Segment audiences by tag or geography, send updates, and collect structured feedback.
- Task management and scheduling. Assign follow-ups, set due dates, and manage meetings and events tied to constituents and cases.
- Integrations. Works with Outlook, Google Workspace, Microsoft Teams, and Slack.
- Reporting. Volume, topic, and response-time reporting for office leadership.
- Security and vendor profile. SOC 2 audited environment; architecture aligned to NIST security frameworks; encrypted data at rest and in transit; role-based access controls; audit logging. Civic Group Inc. is an SDVOSB.