Civic Group Solutions for the Public Sector
A secure, AI-native platform designed for government offices to manage constituent communications and casework from intake through resolution. Revere consolidates email, forms, calls, and documents into a single system of record with full auditability and role-based access controls.
Key capabilities include:
- Unified inbox for inbound communications across channels
- Integrates with Microsoft 365, Google products, Slack, and other apps
- End-to-end casework tracking with ownership, deadlines, and status controls
- Constituent profiles with complete interaction history
- Reporting on workload, response times, and issue trends
- Secure, browser-based access with no client-side installation
Tools that help staff handle high volumes of inbound requests efficiently while keeping humans fully in control. AI-assisted features support categorization, prioritization, and draft generation, all subject to staff review and approval.
Key capabilities include:
- Automatic tagging and routing of inbound requests
- Draft response assistance aligned with agency tone and prior correspondence
- Human-in-the-loop review for all AI outputs
- Configurable rules to align with agency policies
Configurable workflows that standardize how cases move through government offices, reducing manual coordination and minimizing delays.
Key capabilities include:
- Intake, assignment, escalation, and resolution workflows
- Task management and internal notes tied directly to cases
- Supervisor visibility into open cases and backlogs
- Audit logs for all actions and status changes
A secure internal search capability that allows authorized staff to query historical correspondence, closed cases, and internal guidance using natural language—reducing time spent searching across disconnected systems.
Key capabilities include:
- Search across archived correspondence and case records
- Permission-aware results based on user role
- Institutional knowledge retention during staff turnover
- No external data sharing or model training on customer data
Built-in dashboards and reports that provide agencies with operational insight without additional manual reporting.
Key capabilities include:
- Case volume and response-time reporting
- Issue and trend analysis by topic or geography
- Exportable reports for audits and leadership review
- Configurable dashboards by role and department
Civic’s solutions are built with security and compliance as foundational requirements for government use.
Key capabilities include:
- Alignment with NIST security frameworks
- SOC 2 controls and third-party security testing
- Post-quantum cryptography support
- U.S.-based government cloud hosting options
- Role-based access control, logging, and retention management