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Sierra is the leading conversational AI platform, helping government agencies and organizations build better, more human customer experiences with AI.

With Sierra, organizations can deploy AI agents that communicate across multiple languages, solve complex problems, and take action in real time across voice and digital channels. From helping people access benefits and services to answering questions, completing transactions, and reducing administrative burden, Sierra helps agencies improve service delivery and operational efficiency without compromising quality, security, or trust. Here are a few things we do differently:

• Time to impact. Our platform and partnership model helps organizations get up and running quickly and begin realizing value in weeks, not months. Cigna's agent went into production in just eight weeks, and reduced patient authentication time by 80%; and BBVA, one of the largest banks in the world, went live in just 30 days.
• Truly multichannel and multilingual. With Sierra, you can deploy a single AI agent across chat, voice, and AI-native channels like ChatGPT. Your agent can deliver a seamless customer experience in 58+ languages.
• Built for complex, regulated environments. Our customers include some of the largest and most regulated companies in the world — one in three leading banks, and five of the ten biggest healthcare organizations use Sierra agents to deliver measurable results quickly. Our agents go well beyond FAQs: they can handle complex, high-stakes workflows and take action across systems with industry-leading compliance and security guardrails. When additional support is needed, agents seamlessly transition conversations to a care team member through integrations with leading contact center platforms.
• AI-native from the ground up. Sierra enables operations teams to work side-by-side with agent strategists, product managers, and engineers to build, test, and continuously improve their agents. That’s a major reason customers can move from concept to production so quickly.
• Shared success. We partner closely with customers from implementation through ongoing optimization. With our outcome-based pricing model, customers pay only when their agents successfully achieve their goals.