Sierra Solutions for the Public Sector
- FedRamp High
- In partnership with Knox Systems, Sierra is now FedRAMP High Authorized, meeting the rigorous security and compliance requirements for serving U.S. federal agencies. Sierra can now support federal and public sector deployments and securely host federal data within our approved FedRAMP High boundary.
- Build once, deploy everywhere
- Deploy a single agent across voice, chat, email, live assist, WhatsApp, SMS, ChatGPT, and API. The same logic, guardrails, and decisioning operate consistently across every channel. Wherever your customers engage, your agent behaves predictably and performs reliably.
- Insights
- Use AI to improve your agent’s performance over time. Insights includes natural-language exploration of conversations, experimentation tools for optimizing workflows, real-time monitoring, and full observability into agent reasoning and system actions. You can see what the agent decided, why it decided it, and how to improve outcomes.
- Agent Studio
- Build agents in the way that works for your organization. Agent Studio enables operations and customer teams to design and optimize customer journeys by defining goals and guardrails, without writing code. Within a journey, the agent can answer questions using approved knowledge and take action inside systems of record.
- Ghostwriter
- Ghostwriter is Sierra’s AI agent for building, analyzing, modifying, and testing customer-facing agents. It turns natural-language goals into agent logic, journeys, and configurations. Ghostwriter can diagnose issues, propose changes, and validate behavior through simulations. Its self-improving capabilities use conversation insights and test results to identify gaps and refine agent performance. Teams review and approve changes, keeping continuous improvement controlled and transparent.
- Horizon
- Orchestrate engagements over long time horizons to drive outcomes. Horizon allows you to deliver complex business outcomes over days, weeks, or months across every channel. With a flexible context engine, your interactions are truly intelligent — rather than following a rigid standard operating procedure or set of rules, your agent can learn from previous interactions, combining full customer context with continuous learning to build relationships and drive outcomes.
- Trust & governance
- Sierra is built for enterprise and regulated environments. The platform combines robust security and governance controls with a constellation of high-performing models orchestrated for reliability and safety. Agents operate within defined guardrails to ensure compliance, consistency, and enterprise-grade performance at scale.
